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KEPUASAN PELANGGAN Konsep, Pengukuran, & Strategi
Fandy Tjiptono, Ph.D - Anastasia Diana
Primary Author
mixed material
9786230101946
Yogyakarta
Andi Offset
2019
kepuasan_pelanggan.jpg.jpg
Service Management :
Mewujudkan Layanan Prima
Fandy Tjiptono
Primary Author
mixed material
9789792967197
Yogyakarta
C.V Andi Offset
2017
Service_Management._Mewujudkan_Layanan_Prima.jpeg.jpeg
Total quality management
Fandy Tjiptono & Anastasia Diana
Additional Author
mixed material
9797310876
Yogyakarta
2003
Strategi Pemasaran
Fandy Tjiptono
Additional Author
mixed material
9795334417
Yogyakarta
2000
E-Business
Anastasia Diana;Fandy Tjiptono
Additional Author
mixed material
9797635449
New York
Apress
2007
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